Customers are already
looking for you.
EMotorad spends money every day on ads so that people say “I want an e-cycle.” Those people now come straight to your phone, inside the EM Biz app, in a section called Leads.
Three things to know before we start
- These are real, interested people. They filled a form or answered our ad. They are not random numbers.
- You are not calling alone. Our own EMotorad calling team (BDC team) is also calling the same customer, and booking test rides at your store.
- Your only job: call them, bring them to your shop, and close the sale.
How a customer reaches your phone
Four steps. That's the whole story.
- 1Customer shows interest.
They see an EMotorad ad or visit our website and share their number. - 2The lead lands in your app.
Same moment, it also goes to EMotorad's calling team. - 3Our team calls and books a test ride at your store.
Now the lead becomes hot for you. - 4You call, they visit, you sell.
And you tell the app what happened.
Why are two people calling one customer?
Because it works. Our team qualifies the customer and fixes a time. You are the local shop they will actually walk into. Two calls sell far more cycles than one.
Why must you update the app?
The app only knows what you tell it. If you don't update, our team may call a customer who already bought from you — and you may call someone who already said no. One tap after each call keeps everyone right.
Where to find Leads
Open the EM Biz app. Tap your name or the menu at the top-left. Then tap Leads.
Your Leads screen, button by button
This is the screen you will open every morning.
The four boxes — and what to do in each
Tap a box below to see it on the phone and learn what it means.
How to read one customer's card
Every line on the card is telling you something useful.
Open the card to see the full story
Tap any lead card and this page opens. Spend 10 seconds here before you press Call — you will sound much smarter on the phone.
When you press Call, your phone rings first
This surprises everyone the first time. Please read this carefully — it is not a problem, and it is not a spam call.
You press Call
Nothing seems to happen for a second or two. Keep the phone with you.
📞 Your phone rings
You get an incoming call from an EMotorad number (a virtual number). Pick it up. This call is for you.
Customer is connected
The moment you answer, the system calls the customer. When they pick up, you are both talking. Now start your pitch.
Why is it done this way?
- The customer's number stays private. You never see or store it.
- The call gets recorded in the app. That is how Call History and “Last Connected” fill up automatically.
- The customer sees an EMotorad number, verified as a business. They are more likely to pick up.
Save this number in your phone
Save +91 8068 123 117 as “EMotorad Leads Call”. Then you will always know to pick it up, even when you are busy on the shop floor.
If no test ride is booked yet
On a Follow-Up or New customer, you will not see a slot. You will see a blue button instead — and that button is where your sale begins.
This is the goal of every Follow-Up and New call
You are not trying to sell a cycle on the phone. You are trying to get one thing: a day and time they will visit your shop. Everything else happens in person.
- Offer a choice, not a question. “Sir, Saturday evening or Sunday morning?” works better than “When will you come?”
- Give them a reason to come. Free test ride, see the colours in person, check the seat height for their child.
- Once booked, send them your shop location on WhatsApp.
After every call, press Update Status
The app asks one simple question: “What happened on the call?” Every answer is explained below, with the exact screen you will see.
Two small differences
- On a Follow-Up or New lead the menu shows Book Test Ride.
- On a To-Visit lead, the ride is already booked, so that option becomes Re-schedule instead.
Everything else is exactly the same in all four boxes.
Leads move by themselves
You never drag a lead from one box to another. What you write in Update Status moves it for you. Try it below.
❄️ New
🌤️ Follow-Up
🔥 To-Visit
✅ Closed
The rules in one look
- New→Follow-Upwhen the call connects, or you save any update on it
- New→To-Visitwhen you add a test ride date
- Follow-Up→To-Visitwhen you add a test ride date
- Follow-Up→Closedwhen you mark Purchased or Not Interested
- To-Visit→Closedwhen you mark Purchased or Not Interested
Finding exactly what you need
Tap the filter symbol at the top-right of the Leads screen.
Three filters worth remembering
- To-Visit + Test ride date + this week — your appointment diary for the week.
- New + Lead date + last 7 days — the freshest untouched customers.
- Follow-Up + Follow up date + today — your call list for this morning.
Ten minutes, three times a day
You don't need a system. You need a habit. Tick these off as you read.
🌅 Morning · 9:30 to 11:00 — protect today's sales
☀️ Midday · 11:00 to 2:00 — build tomorrow's sales
🌆 Evening · 5:00 to 7:30 — fill the pipeline
Do this. Not that.
✓ Please do
- Update the status after every call
- Read Activity before you dial
- Write remarks a stranger could understand next week
- Fill in Model and Budget whenever the customer tells you
- Re-schedule instead of giving up
- Always call from inside the app
- Try New leads at different times of day
✕ Please don't
- Don't let Needs Update pile up
- Don't mark Not Interested just because they didn't pick up — that is Not Picking Up
- Don't write remarks like “ok”, “later”, “no response”
- Don't hide a sale lost to another brand — mark it honestly
- Don't wait for the customer to call you back. They won't
- Don't share customer numbers outside your team
- Don't cut the incoming EMotorad call when you press Call
Six quick questions
No marks, no report. Just to make sure it all stuck.
One page to remember
| Box | What it means | Your move |
|---|---|---|
| 🔥 To-Visit | Test ride is booked | Confirm, host the ride, close the sale |
| 🌤️ Follow-Up | Someone has spoken to them | Get a test ride date |
| ❄️ New | Nobody has worked on them | Make the first call |
| ✅ Closed | Finished — bought or not interested | Read the reasons and learn |
| What you tap | When to use it | What happens |
|---|---|---|
| Needs Follow-Up | Interested, not ready today | Reminder set for your chosen date and time |
| Book Test Ride | They agreed to visit | Lead becomes To-Visit |
| Re-schedule | Booked ride needs a new time | New slot saved, stays To-Visit |
| Not Picking Up | They didn't answer | Retry date and time saved |
| Not Interested | They clearly said no | Moves to Closed |
| Purchased | A sale happened | Moves to Closed, EM team verifies |
That's everything.
No registers. No missed follow-ups. No wondering who to call in the morning.
Open the app, work To-Visit first, and update every call.
In case of any problem, reach out to your RM.